California's Best Moving Co. - Terms & Conditions

​​

1. Cost of Service & Payment Terms

Full Payment Requirement
All moving services must be paid for in full at the time of booking. We do not accept partial payments or deposits. Payment secures your move date and time window.

​

Accepted Payment Methods
We accept all major credit cards and debit cards. Payments can be made through a secure online portal or over the phone with a representative.

​

Refund Policy
If you need to cancel your scheduled service, you are eligible for a partial refund based on the following timeline:

• Cancellation 24+ hours in advance: 100% refund

• Cancellation 12+ hours in advance: 75% refund

• Cancellation 6+ hours in advance: 50% refund

• Cancellation 3+ hours in advance: 25% refund

• Cancellation within 1 hours of move start time: No refund

​

Refunds will be issued to the original payment method within 5 business days.

​

2. Cancellations and Rescheduling

You may cancel or reschedule your move by notifying us via email or phone. Changes must adhere to the refund schedule above. We reserve the right to adjust availability or rates for rescheduled moves.

​

3. Additional Charges

Our standard hourly rate includes labor for typical household items. However, heavy or oversized items will incur an additional fee. This includes but is not limited to:

• Pianos

• Safes

• Murphy beds

• Gym equipment

​

Customers must notify us in advance of any such items. Failure to disclose may result in refusal to move the item or delays in service.

​

4. Hourly Labor Billing

All services are billed hourly with a 2-hour minimum, regardless of crew size. Time starts when the crew arrives at the job site and ends when all requested tasks are complete.

Any time beyond the initial minimum is billed in 30-minute increments.

Customers must be available at both pickup and drop-off locations to sign off on services provided.

​

5. Customer Responsibilities and Expectations

• Customers or their authorized representatives must be present throughout the move unless a contactless service was arranged.

• All furniture must be emptied prior to the move (e.g., dressers, refrigerators, freezers).

• All electronics must be unplugged before the crew arrives.

• Customers must pack their own fragile items unless they’ve arranged for packing services.

• Hazardous items (e.g., flammables, firearms, chemicals, plants, pets) are not permitted.

• Aquariums must be completely emptied of water and animals.

• We do not provide hoisting, rigging, or balcony moves.

• The customer is responsible for ensuring that items can be safely moved through doors, stairways, and hallways.

​

6. Contactless Moving Services

If you request a contactless move:

• You must notify us during booking and remain available via phone or video throughout the move.

• You must provide remote access (via building staff, lockbox, etc.).

• We are not responsible for missing or forgotten items if you are not available to verify inventory.

• Final approval and signatures must be completed electronically.

​

7. Insurance & Liability

California's Best Moving Co. does not currently provide insurance for customer belongings. Customers are responsible for arranging third-party coverage if desired. Until insurance options are introduced, all services are provided as-is and at the customer's own risk.

We are not liable for:

• Damage to customer-packed boxes

• Internal damage to electronics or appliances

• Items moved under unsafe or undisclosed conditions

• Any belongings or access issues resulting from customer absence

​

8. Furniture Assembly & Disassembly

We offer light assembly and disassembly of furniture requiring simple tools and processes. We do not:

• Assemble brand-new furniture out of the box

• Reassemble items disassembled by third parties

• Disassemble or reassemble built-in, fragile, or overly complex pieces

​

The foreman reserves the right to decline any task deemed unsafe or unreasonable.

​

9. Health & Safety Standards

We reserve the right to decline service in homes or buildings that present hazardous, unsafe, or unsanitary conditions. Customers must prepare their homes to be accessible and safe for our crew.

​

10. Final Acknowledgment

By scheduling and paying for your service, you acknowledge and accept all the terms listed above. Any questions should be directed to us before your move date.

Cali's Best Moving Co

contact@calisbestmovingco@gmail.com

Phone: 855-853-2378
Email: contact@calisbestmoving.com