California's Best Moving Co. - Terms & Conditions

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1. Cost of Service & Payment Terms

Full Payment Requirement

All moving services must be paid for in full at the time of booking. We do not accept partial payments or deposits. Payment secures your move date and time window.

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Accepted Payment Methods
We accept all major credit cards and debit cards. Payments can be made through a secure online portal or over the phone with a representative.

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2. Start Time Policy

All moves are scheduled within a designated arrival window provided at the time of booking. The customer will receive confirmation of an exact start time on the day of the move. Customers are required to be prepared for service at the confirmed time.

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The hourly billing period begins when the moving crew arrives at the location and is ready to begin work. If delays occur due to customer-related circumstances, billing will commence at the confirmed start time regardless of readiness.

If the moving crew arrives later than the confirmed start time due to Company-related factors, billing will commence upon the actual arrival and readiness of the crew. Customers are responsible for coordinating their own schedules and any third-party services to align with the confirmed arrival window.

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3. Parking & Access Policy

Customers are jointly responsible for arranging safe, legal, and reasonably close parking for the moving crew and any associated vehicles. This may include securing permits, coordinating with property managers, reserving driveways, or complying with municipal parking regulations.

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Billing begins at the confirmed start time, regardless of parking availability. Delays caused by the inability to secure nearby parking, extended carry distances, or restricted access are billable. Any parking-related costs, including but not limited to tickets, fees, or garage charges, will be billed to the customer.

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Customers should communicate any known parking or access challenges in advance, including loading dock or elevator restrictions. Failure to do so may result in extended service time or additional fees.

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4. Schedule Disruption Overtime Fee

The Company reserves the right to impose an overtime rate of 35% above the standard hourly rate for time added after the crew arrives and begins service. Additional time booked in advance or prior to dispatch will be billed at standard or discounted rates.

This ensures accurate scheduling, fairness, and compensation for crew schedule disruptions.

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5. Cancellations and Rescheduling

You may cancel or reschedule your move by notifying us via email or phone. Changes must adhere to the refund schedule below. We reserve the right to adjust availability or rates for rescheduled moves.

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Refund Policy:

• 24+ hours in advance: 100% refund

• 12+ hours in advance: 75% refund

• 6+ hours in advance: 50% refund

• 3+ hours in advance: 25% refund

• Within 1 hour of move start time: No refund

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Refunds are issued to the original payment method within 5 business days.

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6. Customer Responsibilities and Expectations

• The customer or their authorized representative must be present for the duration of the move unless contactless services are arranged in advance.

• Have all reasonable items in boxes or containers - MINIMUM/NO LOOSE ITEMS

• All furniture must be emptied prior to the move.

• Electronics must be disconnected prior to crew arrival.

• Fragile items must be packed by the customer unless packing services were arranged.

• Hazardous materials, pets, plants, firearms, and chemicals are prohibited.

• Aquariums must be fully emptied of water and live animals.

• Hoisting and balcony moves are not permitted.

• The customer is responsible for ensuring all items can be safely moved through access points.

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7. Hourly Labor Billing

All moves are billed hourly with a two-hour minimum, regardless of crew size. Time begins upon crew arrival and ends when all services are completed. Additional time is billed in 30-minute increments.

Customers must be available at both pickup and drop-off locations to sign off on services.

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8. Additional Charges

An additional fee will be applied to moves involving heavy or oversized items, including but not limited to:

• Pianos

• Safes

• Murphy beds

• Gym equipment

Failure to disclose such items may result in refusal to move them or delays.

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9. Contactless Moving Services

If a contactless move is requested:

• Customers must notify us at booking and remain available remotely during the move.

• Remote access must be arranged.

• We are not responsible for missing or forgotten items if the customer cannot verify inventory in real-time.

• Final signatures must be completed electronically.

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10. Insurance & Liability

California's Best Moving Co. does not currently provide insurance for customer belongings. Customers are responsible for arranging third-party coverage. All services are provided as-is and at the customer’s risk. We are not liable for:

• Damage to customer-packed boxes

• Internal damage to electronics or appliances

• Items moved under unsafe or undisclosed conditions

• Issues arising from customer absence

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11. Furniture Assembly & Disassembly

We provide basic furniture assembly/disassembly for items with simple hardware. We do not assemble new furniture, reassemble items handled by other parties, or handle built-in or fragile furniture. Crew foremen reserve the right to refuse unsafe or unreasonable tasks.

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12. Health & Safety Standards

We reserve the right to refuse service in hazardous or unsanitary environments. Customers must prepare their homes to be safe and accessible.

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13. Final Acknowledgment

By scheduling and paying for your service, you acknowledge and agree to these Terms & Conditions. Any questions should be raised prior to your scheduled service.

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Cali's Best Moving Co

contact@calisbestmovingco@gmail.com

Phone: 855-853-2378
Email: contact@calisbestmoving.com