California's Best Moving Co. - Terms & Conditions

1. Scope of Services; No Transportation

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Cali's Best Moving Co LLC ("the Company") provides moving labor services only — loading, unloading, packing assistance, and general labor — under the Customer's direction. The Company does not transport, haul, or take custody of the Customer's goods in transit. All transportation is arranged and performed by the Customer or the Customer's chosen carrier, and the Customer (or their carrier) is solely responsible for the goods from the moment loading is complete, including securing of cargo doors, driving, road conditions, load shifting during transport, weather, and storage. The Company's responsibility for the goods ends when the crew's work is completed and the crew departs. The Company is not liable for any loss or damage that occurs, or is discovered, after transportation of goods the Company did not perform.

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2. Cost of Service & Payment

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Full payment is due at the time of booking — payment secures your date and window. We accept all major credit and debit cards through a secure online portal or over the phone.

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3. Arrival Window, Cancellation, Rescheduling & Refunds

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(1) The arrival window is the appointment. All bookings are scheduled with an arrival window (for example, 8:00–10:00 AM), not an exact start time. The crew's arrival at any point within the window — including the final minute of the window — constitutes on-time performance in full. Booking a job reserves the crew for that window; the Customer agrees to be present (or have an authorized adult present) and reachable by phone for the entire window. (2) What you are paying for. Charges are for reserved crew labor time. When a booking is confirmed, that crew is committed to the Customer's window and turned away from other jobs. Cancellation fees compensate for that reserved time; they are not penalties. (3) Cancellation and rescheduling. More than 48 hours before the window: cancel or reschedule free of charge. Within 48 hours of the window: a late-cancellation fee of one (1) hour of the booked crew rate applies. On the service day, after the crew has been dispatched, or upon or after the crew's on-time arrival: the full booked minimum (2 hours at the booked crew rate) is due. For clarity: declining service, turning the crew away, or cancelling because the crew had not yet arrived while the arrival window was still open is a same-day cancellation under this paragraph, not a company failure, and is charged accordingly. Being unreachable or absent for the duration of the window is treated as a same-day cancellation. (4) If we miss the window. If the crew has not arrived by the end of the arrival window, the Customer may (a) continue to wait, and receive 10% off the labor total for the delay, or (b) if the crew has not arrived within 60 minutes after the end of the window, cancel with no charge and a full refund of any amounts paid. This is the Customer's exclusive remedy for late arrival, and it does not apply where the delay is caused by the Customer (access, parking, gate codes, unreachable by phone). (5) Refunds and disputes come to us first. All refund requests must be submitted to the Company in writing. The Customer agrees to contact the Company and allow ten (10) business days for resolution before disputing any charge with their bank or card issuer. The Customer acknowledges that a charge matching this schedule is valid whether or not the Customer chose to use the reserved crew time. The Company retains and will submit in response to any payment dispute: the booking record and acknowledgment of these Terms (timestamp and policy version), the disclosed arrival window, dispatch and arrival records, and all text and call communications.

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4. Parking & Access

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Customers are responsible for arranging safe, legal, reasonably close parking for the crew and vehicles, including any permits. Parking-related costs (tickets, fees, garage charges) are billed to the customer.

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5. Hourly Labor Billing

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All moves are billed hourly with a 2-hour minimum, in 30-minute increments. Time begins on crew arrival and ends when all services are complete. You must be available at pickup and drop-off to sign off.

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6. Schedule Disruption Overtime Fee

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Time added after the crew has arrived and begun is billed at 35% above the standard hourly rate. Time booked in advance is billed at standard rates.

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7. Additional Charges

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Heavy or oversized items add a fee — pianos, safes, murphy beds, gym equipment. Failure to disclose these may result in refusal to move them or delays.

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8. Equipment & Rentals

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This is a labor-only service. Unless you rent equipment from us, you are responsible for providing dollies, hand trucks, straps, wraps, and protective materials (this includes U-Haul / Moving-Helper bookings). You may add an optional equipment package (dolly, straps) for the listed per-move fee; rented gear remains Company property, is brought and collected by the crew, and must be returned at the end of the move. Lost or damaged rented equipment may incur a replacement fee.

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9. Limitation of Liability — Valuation Is Not Insurance

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The Company's maximum liability for loss of or damage to any item shown to have been damaged by the Company's negligent handling is sixty cents ($0.60) per pound, per article, based on the actual weight of the individual article. (Example: a 40 lb television = a maximum of $24.00, regardless of the item's value.) This is the industry-standard coverage used by national moving-labor services. This limited coverage is not insurance, and the Company is not an insurer. The Company's own insurance policies protect the Company — its business, its employees, and its legal liabilities — and do not cover the Customer's belongings. Customers who want their goods protected at their full value are solely responsible for obtaining their own coverage, by (a) purchasing third-party moving/relocation insurance from an independent insurer, (b) confirming coverage through their rental-truck company's protection plans, or (c) confirming coverage under their own homeowner's or renter's policy. The Customer's failure to obtain such coverage shall not increase the Company's liability.

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10. Assumption of Risk, Release, and Hold Harmless

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To the fullest extent permitted by law, the Customer agrees to release, indemnify, defend, and hold harmless the Company, its owners, officers, employees, agents, and subcontractors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) items packed, boxed, or prepared by the Customer or by anyone other than the Company; (b) the Customer's failure to follow the packing and preparation requirements in these Terms; (c) items the Customer directed the Company to move, load, or stack despite being advised of the risk, or over the Company's noted objection, including loading plans, stacking order, and placement directed by the Customer; (d) transportation, storage, or any period after the crew's departure; (e) hazardous, perishable, or prohibited items included in the goods without disclosure; (f) pre-existing damage, defects, or conditions of any item or premises; and (g) building, elevator, parking, or HOA requirements at either location. Nothing in this Section releases the Company from liability that California law does not permit to be waived.

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11. Condition of Goods; Pre-Existing Damage; No Presumption of Working Order

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The Company has no knowledge of, and no practical ability to verify, the internal condition, working order, or pre-existing damage of the Customer's belongings. Accordingly: (a) The Company is not liable for pre-existing damage, wear, or deterioration, including scratches, dents, chips, loose or weakened joints, prior repairs, hairline cracks (including in glass, marble, and stone), or items that fail during normal, careful handling because of age, wear, or prior condition. (b) The Company does not test and cannot confirm whether televisions, monitors, computers, appliances, clocks, exercise equipment, or other electronic or mechanical items were in working order before service. In the absence of visible external damage attributable to the Company's handling — noted before the crew departs — the Company is not liable for items that fail to power on or function afterward. (c) The Company recommends the Customer photograph or video high-value and fragile items, including televisions in a powered-on state, before service, and may request such documentation as a condition of processing a claim. (d) All claims are investigated. The Company reserves the right to inspect the item, its packaging, and the premises, and to request supporting documentation, before resolving any claim. Fraudulent claims will be denied and may be referred to the appropriate authorities.

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12. Packing and Preparation Requirements; Items Handled at Customer's Risk

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The following requirements exist because certain items cannot be handled safely without proper preparation. Items that do not meet these requirements are handled at the Customer's sole risk, and the Company assumes no liability for them: (a) Televisions and monitors must be in a proper television box or crate with adequate internal padding before loading. A blanket or pad wrap alone is not adequate protection for a flat-panel television, and TVs tendered without a padded box are handled and loaded at the Customer's risk. Original manufacturer packaging is strongly recommended. (b) Glass, mirrors, marble, stone, and artwork must be packed in appropriate boxes, crates, or picture/mirror cartons with padding before the crew's arrival, unless the Customer has purchased packing services from the Company for those items. (c) The Company is not liable for damage to the contents of any box, bin, bag, or container packed by the Customer or a third party, absent visible external damage to the container caused by the Company and noted before the crew departs. The Company cannot verify what was inside a customer-packed box or how it was packed. (d) Items tendered loose — unboxed lamps and shades, unbagged clothing, unprotected small items, open bins, and similar — are handled at the Customer's risk. (e) Particleboard, MDF, and ready-to-assemble furniture (including most IKEA-type furniture) is manufactured for stationary use and is not designed to withstand being moved while assembled. Such furniture must be fully disassembled by the Customer before service; if the Customer elects to have it moved assembled, it is handled at the Customer's sole risk, and the Company will not repair or replace pressed-wood or simulated-wood furniture that weakens, loosens, or breaks in normal handling. (f) Drawers and interiors must be emptied. The Company is not liable for damage caused by, or to, contents left inside furniture or appliances. (g) Where the Customer directs how goods are loaded, stacked, or secured in a vehicle or container the Company does not operate, the Company is not liable for damage resulting from load shifting or compression during transport.

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13. Vehicle and Staging Security; Unattended Goods

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The Company's crews work inside the residence or building during loading and unloading and cannot simultaneously guard a truck, van, trailer, or container parked outside, or items staged at the curb, driveway, loading dock, lobby, or hallway. The Customer (or an adult the Customer designates) is solely responsible for watching and securing the vehicle and all staged items at all times during service, including keeping the vehicle locked or attended whenever the crew is not actively loading or unloading it. The Company is not liable for theft, loss, disappearance, or vandalism of goods from a vehicle, container, or staging area during or after service, and the Customer releases and holds the Company harmless from any such claims. This paragraph does not limit the Company's responsibility for the proven acts of its own personnel.

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14. Claims

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Because the Company's services end when the crew departs, any damage must be identified and raised with the crew lead before the crew leaves the job site. All claims must then be submitted to the Company in writing within seven (7) days of the service date, with photographs of the damage and, where applicable, the packaging. The Customer must retain the damaged item, its box, and all packing materials until the claim is resolved. Damage first reported after goods have been transported, stored, or handled by others cannot be attributed to the Company and will be denied. The Company will acknowledge claims within 30 days and pay, decline, or make a settlement offer within 60 days of receipt.

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15. Contactless Moving

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For contactless moves, notify us at booking, remain reachable, and complete signatures electronically. We're not responsible for missing or forgotten items when inventory can't be verified in real time.

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16. Furniture Assembly & Disassembly

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We provide basic assembly/disassembly for items with simple hardware. We don't assemble new furniture, reassemble items handled by others, or handle built-in or fragile furniture. Crew leads may refuse unsafe or unreasonable tasks. This does not affect Section 12(e), which governs ready-to-assemble furniture moved while assembled.

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17. Health & Safety

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We reserve the right to refuse service in hazardous or unsanitary environments. Please prepare your home to be safe and accessible for the crew.

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